Engineering Claims

For information on making an engineering claim, such as what we will require and contact details, select one of the options below.

Making a claim

By phone:

01483 265825

By email:

By post:

Allianz Engineering Claims
Haslemere Road,
GU30 7UN

What we need

  • Full name, address and contact details of the policyholder*
  • Policy reference number
  • Date and location of loss
  • Payee details and VAT status*
  • Crime reference (if applicable)
  • The circumstances surrounding the loss, i.e. how the theft/ breakdown/ damage occurred
  • Any action taken to prevent further losses or worsening damage. This could include contract works or drying out a server
  • The estimated value of the loss - this will usually be in the form of a repair estimate or receipts/replacement estimates. For machinery claims, we will also require an engineer's report confirming why breakdown has occurred
  • For claims on Contractors All Risks, Erection All Risks, Contractors Plant and Machinery Movement policies, please confirm whether the works were completed at the time of the loss or whether the works were still ongoing.

*If the person reporting the claim or requesting payment is not the named policyholder (or appointed representative) we will require a written mandate confirming the policyholder’s consent to proceed.

What happens next?

Confirmation - tick

Policy cover confirmation

Once cover has been confirmed we will either:

  • Instruct a loss adjuster to oversee large or complex claims
  • Request the necessary documents, such as repair estimates.

We may request photos of the damage, and so you should take these as soon as possible.

We endeavour to confirm cover and collect all required information during the first notification call but, for some larger or more complex products or loss types it may be necessary to revert to our underwriters. In such cases we will look to carry out the necessary checks within 24 hours.

Loss adjuster - calculator

Instructing a loss adjuster

If the damage totals over £10,000 and/or is complex, we may instruct a loss adjuster to oversee the claim.

The loss adjuster will make initial contact within 2 hours of instruction (or within 1 hour if the case is urgent). Non-urgent instructions sent after 4pm will prompt contact from the adjuster by 11am the following day.

The loss adjuster will arrange a convenient time to visit and view the affected items and site. They will confirm next steps, issue an action plan and offer suggestions on preventing further or worsening damage.

find out more about loss adjusters


Requesting documentation

We will request a repair estimate* for damage to the site and/or
item(s). In the event of a theft claim, we will ask for original purchase receipts for the stolen items and, in some cases, quotes to replace them with a comparable item.

In hirer cases, we will ask for the hire documentation and the terms and conditions together with the settlement invoice from the plant owners.

Upon receipt of the necessary documentation, we will do one of the following:

  • Authorise the estimate for repairs
  • Make a cash settlement based on the estimate/documents
  • Instruct a loss adjuster if the costs are substantially higher than first expected.

Once authorised, repair invoices can be settled by you and forwarded to us for reimbursement, less the applicable excess/VAT. Further approval is required in the event that costs exceed those originally agreed.

*Two estimates are required on cases where we will seek to recover our outlay from a third party who is responsible for the damage.

Settlement - money in hand


Settlement will be made by BACS upon receipt of the final invoice. Cheques can be issued if specifically requested.

For cases where there is a responsible third party, our dedicated team will set about recovering costs, including your policy excess. Where appropriate, we will enlist the support of one of our panel solicitors, who can also assist in the recovery of uninsured losses.

Hints and tips

Visit Risk Director for advice and guidance to prevent further damage occurring and to avoid future damage or theft incidents.

Once you are logged into Risk Director, you will be able to download relevant risk control notes on topics, such as:

  • Pressure systems
  • Physical security for portable computers
  • Water damage
  • Security fencing
  • Lifting operations.